Customer Service
For all enquiries, booking help, or order support:
Email: connect@portfoliobyava.com
Instagram: @portfoliobyava
(Please allow 1–2 business days for replies — weekends are usually shoot days.)
Booking Support
Once you’ve booked, you’ll receive:
A confirmation email
Your session details
Prep + outfit guidance (if applicable)
If you haven’t received your confirmation, check spam/junk first, then email me.
Reschedules & Cancellations
Life happens — I get it.
Rescheduling:
You can reschedule your session with 4 days notice. If you’re unwell or the weather isn’t safe, we’ll move it.
Cancellations:
If you need to cancel, please contact me as early as possible. (Any non-refundable parts will be clearly communicated at booking.)
Image Use or Privacy
Your images are for personal use, including sharing online.
I may occasionally share images on my website or social media as part of my portfolio only with your consent. If you’d prefer your session stays private, just let me know.
Still Need Help?
Send me a message and include:
Your full name
Session date (if booked)
What you need help with
I’ll get back to you as soon as I can 🤍